CONFLICT MANAGEMENT

Conflict is a natural, vital part of life. When conflict is understood, it can become an opportunity to learn and create. The challenge for people in conflict is to apply the principles of creative cooperation in their human relationships. (Richard Bodine, Donna Crawford, and Fred Schrumpf. Creating the Peaceable School: A Comprehensive Program for Teaching conflict Resolution).

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Conflict management and its resolution is a skill to work effectively in academics, work or social setting, so as to succeed as an independent individual. Conflict Management skill develops early in life, where a child develops the ability to read the non-verbal cues like, facial expressions, body language, tone of voice etc. that are part of socializing.

 

 

In order to manage conflict begin by:

  • Accepting the conflict. It will play an important role in managing conflict. Remember, conflict occurs in everyday life and it provides the opportunity to grow, understand and enhance communication skills.
  • Whether you are a sounding board to your friend or you are dealing with your own conflicts, remember that your response or the way you deal with a conflicting situation might escalate the intensity or decrease the intensity of the problem at hand. Be calm as it provides an opportunity to be neutral and helps in thinking clearly the action plan to resolve the problem.
  • Get to know or analyze the reasons behind the conflict, why it made you angry, what you are afraid of losing, who are you angry with etc.
  • Be specific about the problem or the conflict and only devise ways to resolve it, without being judgmental.
  • Work together, without blaming each other or self for the problem.
  • Communicate effectively, which includes the behavior to listen, and speak about facts and feelings. Expressing your concerns without being aggressive, and exercising self-control in order to avoid emotional out-bursts.

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